Kudos for a job well done
Gabe Blazs

We recently bought a BMW for my girlfriend from Gabe Balazs. I thought it was very nice that you helped us out and gave us a good deal. My girlfriend was very excited since it was the first car she ever bought. I bought my own BMW from Don Jacobs, working with Gabe as well. I was always very comfortable communicating with Gabe.

My girlfriend and I were considering another, less
expensive car, but Gabe asked us to come by and test drive the car. We were not intending to buy a car immediately. But I think Gabe impressed us by not being pushy, very friendly all the time and being enthusiastic and dedicated to dealing with us in a professional manner.

Gabe will always be the person I look for when I visit Don Jacobs. He releases the stress of buying a new car and thinks about every detail. This was the second time I bought a car from Don Jacobs, and I think it will not be the last. I want to thank you again for working with us on the price, and especially to Gabe for all his help and professionalism.

Kudos for a job well done
Crystal Patrick

"I have such high praise for Crystal! She really went above and beyond to make sure I got my vehicle back on May 21. I dropped it off on May 3 and was told it would take 2 weeks, maybe longer! But Crystal worked very hard that day to make sure it was ready. She followed up and kept me informed throughout the entire process and was always so professional. I really appreciate everything she did. Thank you!"- John M.

"I would like to thank Crystal in the body shop for helping me out with my car. This is my first accident, and she helped me with the estimate and explained what would happen from there. She explained the whole process very clearly and I really appreciated the excellent service I received from her. Even though she was supposed to be off work 45 minutes earlier, she made sure all my questions were answered. It really made my first experience with Don Jacobs a positive one." - Michael W.

Kudos for a job well done
Dan Trisko

On Wednesday 30, December my wife and I set out on a 600 mile trip to north-western Ohio to visit her family. We made it as far as Richmond, KY to stop for lunch. After lunch I returned to my car and noticed coolant pouring from the engine area. My inspection revealed a split in the side of the expansion tank. I went to a local NAPA store, who of course did not have the part but were kind enough to direct me to Don Jacobs BMW.

I called and by the time I arrived your parts department had a new tank waiting for me. Being an accomplished mechanic, I had thoughts of replacing the unit myself, but my wife being a more calm head pointed out the weather conditions and suggested that we at least check with your service department regarding timing and cost.

Dan Trisko was absolutely wonderful. After explaining my situation, he told us that if we could be there on Thursday morning as soon as the doors were open that he would put us in the front of the line for repairs. Arriving at 7:15, Dan was true to his word and got us in immediately. We were on our way by 9:00 very happy, full of coffee and in no way offended by the cost of repairs.

Dan and your other dealership employees are outstanding. He went out of his way to be as helpful and informative as possible. The group was absolutely contrary to everything that I have ever been told about BMW dealerships (including repair cost).

The best thing is that after talking with them I know that in the future my next car will be a 335 (hopefully BMW offers a Coupe in this model as well.) I am sorry for being so long winded here. Please pass on my sincerest thanks to Dan for a job very well done.

Tim Meckes and Misty Simms


About a month ago, I had a small fender bender in Lexington. My insurance agent mentioned several body shops where I could go for repairs. I told him I had heard about the quality of Don Jacobs Paint and Body, so I’d go there to discuss the repair.

I met Tim Meckes, Collision Repair Specialist and Misty Simms, Customer Service Representative. It’s been a while since I needed body work done on one of my cars. The service I received from Tim and Misty was superb! Everything that needed to be done was and the treatment I received from them was second to none!

I’m partially retired and live at the Sayre Christian Retirement Village with my wife. I’ve shared my experience with many of my neighbors. I hope I don’t have any more fender benders, but if I do, there’s no doubt where I will go for my repairs. Thanks for the quality of work that your shop does, as well as the quality of your employees. My wife and I are truly satisfied customers.

Jeff Sterry and Stephen Almond


This past August, I had my 2002 Honda Accord in for service for the 100,000-mile service recommendations. I also asked that selected preventive maintenance items be added to the job; all hose and remaining belts were replaced as well as the water pump and a few smaller items.

Jeff Sterry and Stephen Almond assisted me with the plans and estimates for the work to be done. In the meantime, I had been having an infrequent jerk in the transmission and that concerned me since an extended warranty that I had purchased several years ago was coming to the end of its coverage; I was within 1 month or 5,000 miles of the warranty expiring.

Your team really grabbed hold of the situation. Jeff asked me to leave the car for him to test drive and he was able to witness the problem first hand. At that point, Stephen began working with the warranty company and after having to tear down the transmission to see the extent of the problem, he was able to convince the warranty company to pay for a rebuilt Honda transmission. What a blessing since it was nearly $3,000! I was able to save around $2,000 due to my warranty and your team's persistence.

I know this took a lot of Jeff's and Stephens
attention and time. Stephen was tenacious in dealing with the warranty company until he was able to develop a contact and finally close the deal. The quality of work was top-notch and both Jeff and Stephen treated me as if I was their only customer throughout this entire saga. Many thanks to your team!

Patron Hatcher

We are writing this letter to express our gratitude to Sales Consultant Patron Hatcher.

My husband stopped by the used car lot on Nicholasville Road to view the inventory. We were looking for a used vehicle for our son, who is a college student. After 10 minutes, someone briefly stopped by, but did not give her name or business card.

We returned to the lot the next evening, but this time we took our son. We saw a couple employees, but no one offered to help. That was until Patron greeted us with a handshake and a smile. We got there rather late, but Patron answered all of our questions regarding the vehicle we were interested in. We realized the dealership was closing at 8:00pm, but Patron told us not to worry about that. As a matter of fact, he insisted that we take the car on a test drive.

From that point forward, Patron never missed one detail. Whatever we asked for, he researched and got us the information we needed. He stayed in constant contact with us, leaving no stone unturned. We were truly impressed at how he listened to us, he understood our needs, and more importantly, he respected that.

At the end of the day, and a little over a week after our first visit, our son purchased his first car. We are truly thankful for the example that Patron set for our son. Chris experienced real customer service from beginning to end. Let us say, professionalism, integrity, patience and kindness... Patron had it all!

After spending 24 years in the banking industry, I certainly know and believe in superior customer service. The service that we received from Patron Hatcher was nothing less than EXCEPTIONAL!

John Lush, Honda Parts
(Honorable mention to Jeremy Woolery)

Stephen and Brenda Boggs, of Whitesburg, KY, purchased a new 2005 Honda Pilot from us in November, 2004. Since they live so far away, they have only had their Honda serviced at Don Jacobs a few times.

Recently, we received a letter from the Boggs’, thanking our staff for excellent service. The letter also explained how Don Jacobs’ employees came to the rescue when their daughter stopped for gas on I-75 and locked the keys and her cellphone in the Honda Pilot on February 28.

When the panicked daughter phoned home, Mr. Boggs recalled the friendly service they received from Don Jacobs, and contacted Jeremy Woolery for advice on opening the car. Jeremy told him we could produce a door key at minimal expense, and John Lush volunteered to deliver the key right away, since he was just taking his lunch break. Within moments, the Boggs‘ daughter and Pilot were back on the road.

The Boggs’ wrote that their family is extremely grateful for the “compassionate deeds of both Jeremy and John.” He suggested that the men be “commended for the care with which they performed their respective jobs and the manner in which they represented Don Jacobs Honda.”

And we agree. Thank you for a job well done, John and Jeremy.

Brian Hill

Merritt Dycus

Brian Hill & Merritt Dycus:
VW Service Advisors

"We wanted to bring to your attention, a very positive experience that we had while visiting your VW dealership on Nov. 24th. We left home on November 22nd for a vacation to KY and then on to NC for Thanksgiving. On Sunday, the 23rd, while driving over the mountains in WV, we started having a problem with our Passat. It was losing power and the engine malfunction light was on. We continued into KY, where we stayed overnight. On Monday the 24th, I called the 1-800 number for VW and was referred to your dealership. When I called your dealership, Brian Hill answered the phone. I told him our concern of not knowing what the problem was, and wanting to continue on to NC for Thanksgiving, in addition to having to drive back to Vermont. We did not want to break down somewhere along the way. I asked Brian if there was any possibility of getting our vehicle looked at on Monday. He said that he had 26 vehicles on the list for service that day, but if we wanted to drive to Don Jacobs that he could probably squeeze us in to take a look at it. He gave us directions and told us we might have to wait a couple of hours but he would do his best to get us in. It was 10:15 AM when I talked with Brian. We drove to the dealership and arrived after 11. When we pulled in and they saw the VT license late, they opened the door and told us to drive right in. When we arrived we were met by Merritt Dycus. He said that Brian told him to be expecting us. They took our vehicle right in, showed us where the lounge area was, kept us updated on the progress and just overall made us feel welcome. From the time that I made the phone call to Brian, until the time our vehicle was finished was a grand total of 2 1/4 hours. Awesome! We got a chance to meet Brian before we left and had a nice chat. It is plain to see that Brian and Merritt are the backbone of an awesome customer service oriented service department! They make such a positive impression on us, that we can't stop talking about it. They were very business oriented, yet friendly and funny. We enjoyed meeting them and having come to your dealership. We can't thank them enough for making our continued trip worry free. Please give these two guys a special pat on the back, and your service technician also, who made it all happen. Thank you so very much for such a warm, positive experience!"

Patron Hatcher: Sales Consultant

Thank you for your time and help on the QX4. I met Patron last night and picked it up somewhere around Florence, KY. I was real hesitant to buy without seeing the vehicle or knowing who I was working with, but I just wanted to let you know that you guys were great. Patron is a class act, and we really appreciate that he drove the car up to Cincy to meet us. He seemed really nice and professional. Even my 9 year old son said, "That dude was super nice!" And he never says that about anyone!! Overall, I would say I was VERY IMPRESSED with the help I received, and with you and especially Patron.

Andrew Franklin: Honda Service Advisor

"This letter is to compliment the service I received today from Andrew Franklin and your staff. I called the service department today at 10:30 a.m. to find out how to deal with a recall notice I received on our 2003 Honda Accord. I was off work today, and thought I could at least call and make an appointment for Saturday. I was pleasantly surprised when I was able to book the service for 2pm, and was told that it would take an hour to an hour and a half. I arrived promptly at 2 p.m., parked outside, and walked into the bright and clean reception area. I was greeted at once, and before five minutes passed, Andrew had my ignition key and my personal info, and was pointing me toward the complimentary refreshments and snacks. I grabbed a water and went outside to browse the new models, and I was soon greeted by Clay McDonald. He was cordial and professional, and answered all my questions. By 2:50 p.m. or so, Andrew walked out to the waiting area and told me the car was ready and the problem was remedied. I haven't been in a car dealership in years and years, and I was not expecting such a high level of service! I will be sharing this experience with my friends and family. Keep up the good work, and tell everyone I said, "Thanks!"